FAQ

Who is JESS GOODS SOUTH AFRICA?
JESS GOODS SOUTH AFRICA is an online shopping experience easy and reliable. We strive to provide excellent customer service and great products. We are based in Gordon's Bay, we do however courier and post country wide.
How does shopping with us work?
Shopping made simple: 
Choose from the products you would like on the website and add them to your cart. When you are done shopping simply choose checkout to be taken to the delivery options. We will need your delivery details including. Postal code, cell number, and email address are very important for delivery. 
Then CHOOSE your desired DELIVERY option from: Courier to your door, Post-office to Post-office or Postnet to Postnet.
 
Thereafter you can also CHOOSE the PAYMENT method. We offer 3 payment options:
1.    EFT (electronic fund transfer)
2.    FNB (First National Bank) ATM straight deposit.  You can do the payment at any FNB ATM.
3.    Card payment with Payfast. (100% secure online card payment)
After all your delivery details are entered and the payment has been made we will start preparing your package, the package is dispatched within 1-2 working days of payment having been cleared. Delivery will depend on your chosen delivery option.
At checkout under "ORDER NOTES" don't forget to let us know if you would like a FREE CHRISTIAN GIFT with your order (Subject to availability)
All our packages are quality checked and carefully prepared before leaving our warehouse but if you encounter any problem with your order you are welcome to contact us and we will assist you further. We strive for 100% customer satisfaction and will go out of our way to ensure you have a pleasant shopping experience.
Any product that is in stock will be shipped within 1-2 business days after payment has cleared.
When will my order be sent?
Your order will be sent within 1-2 business days after your payment has reflected into our bank account. 
What will delivery cost?
Shipping costs are EXCLUDED from the product prices and will be added to your final total. Free delivery could apply to specific specials.

For EFT Payments, parcels will only be packed and sent when your payment is reflected in our bank account.
Shipping is currently only within South Africa. For rural areas we can send packages through the post-office to post-office service.
 
You can choose from 3 delivery options:
 
1. Courier to your door: price varies according to destination (takes 1-4 working days, depending on the city where you stay and has a tracking number)
2. Post office to Post-office –  To any city in South Africa: R59 (takes 5-7 working days and has a tracking number)
3. Postnet to Postnet: R99 (takes 2-5 working days and has a tracking number)
If you choose this option just make sure there is a Posnet in your city.  
How do I track a parcel?
Click on the tracking link appropriate to your shipping method under the Home menu at the top of our website. Enter your tracking number and you would be able to know exactly where your package is at that moment.
Is there a phone number?
Due to our high volume of orders and to be able to provide a fast service to all our clients we do not provide an office number.
The fastest way to contact us is by either sending us a message here or to our JESS GOODS SOUTH AFRICA Facebook page:
Alternatively you can send us a message to: info@jessgoodssouthafrica.co.za
Do not hesitate to ask if you have any further questions.
Warranty
In case that you encounter any problems with your order, we offer a 7 day warranty on all our products from date of receipt. Returns can only be accepted if the item with the problem is returned with the retail box intact and all its components included (Very Important: Clients are responsible for courier cost)
Returns & Exchange
In case that you encounter any problems with your order, we offer a 7 day  warranty on all our products from date of receipt. Returns can only be accepted if the item with the problem is returned with the retail box intact and all its components included (Very Important: Clients are responsible for courier cost)
How do I subscribe to receive specials in my e-mails?
Under our Home section write your e-mail address on the appropriate slot and then simply click on "Subscribe to our Specials"
How do I get the free Christian gift?
At checkout please request your FREE Christian gift in the "ORDER NOTES" box. Subject to availability.
Can I buy if I don’t have a credit card?
Yes,  you can do an EFT (Electronic fund transfer) or a FNB bank ATM deposit. No need to have a credit card.
Can I pay with my credit card online?
Yes, you can. Just choose the appropriate option at checkout.
Bulk orders
Please message us if you are interested in purchasing in bulk (more than 5 pieces) and we would be able to offer you the appropriate discounts. Discounts would depend on the number of pieces per product purchase. The more pieces the more discount.
Have you got a Facebook page?
Yes, you can follow us on Facebook at: www.facebook.com/JESSGOODSSOUTHAFRICA
Are there any client's reviews?
Yes, we have plenty. Please check our client's reviews and testimonials at: https://web.facebook.com/JESSGOODSSOUTHAFRICA/reviews/