FAQ

A quick guide to placing an order

Browse our store ?
Choose the product you want.
Change the colour and size if applicable. Click ‘add to cart’.
You’ll be given prompts to view your cart or proceed to checkout each time you’ve added a product to your cart.

If you missed these prompts don’t worry. Click on ‘Your Cart’ at the very top of the page.

You’ll now see your cart and the products you’ve chosen. From here click ‘Proceed to checkout’.
You’ll now be asked for your billing details as well as delivery address.

You’ll also see the option ‘Create an account’. You don’t have to create an account if you don’t want to. If you DO we will remember your details and you don’t have to type them again next time. So…Check this box. You’ll have to choose a password here. You now have an account.

Once you’ve completed everything on this page click on ‘Place order’ at the bottom of the page.
You’ll now be redirected to Payfast, our payment domain. Follow their instructions to make the actual payment.
Once you’ve completed the payment you’ll be automatically redirected to our store. You’ll receive an order confirmation email from us.
Your order is now placed!

Who is JESS GOODS SOUTH AFRICA?
JESS GOODS SOUTH AFRICA is an online shopping experience easy and reliable. We strive to provide excellent customer service and great products. We are based in Gordon’s Bay, we do however courier and post country wide.
How does shopping with us work?
Shopping made simple:
Choose from the products you would like on the website and add them to your cart. When you are done shopping simply choose checkout to be taken to the delivery options. We will need your delivery details including. Postal code, cell number, and email address are very important for delivery.
Then CHOOSE your desired DELIVERY option from: Courier to your door or Postnet to Postnet.

Thereafter you can also CHOOSE the PAYMENT method. We offer 3 payment options:
1.    EFT (electronic fund transfer)
2.    FNB (First National Bank) ATM straight deposit. You can do the payment at any FNB ATM.
3.    Card payment with Payfast. (100% secure online card payment)
After all your delivery details are entered and the payment has been made we will start preparing your package, the package is dispatched within 1-2 working days of payment having been cleared. Delivery will depend on your chosen delivery option.
At checkout under “ORDER NOTES” don’t forget to let us know if you would like a FREE CHRISTIAN GIFT with your order (Subject to availability)
All our packages are quality checked and carefully prepared before leaving our warehouse but if you encounter any problem with your order you are welcome to contact us and we will assist you further. We strive for 100% customer satisfaction and will go out of our way to ensure you have a pleasant shopping experience.
Any product that is in stock will be shipped within 1-2 business days after payment has cleared.
When will my order be sent?
Your order will be sent within 1-2 business days after your payment has reflected into our bank account.
What will delivery cost?
Shipping costs are EXCLUDED from the product prices and will be added to your final total. Free delivery could apply to specific specials.

For EFT Payments, parcels will only be packed and sent when your payment is reflected in our bank account.
Shipping is currently only within South Africa. For rural areas we can send packages through the post-office to post-office service.

You can choose from our delivery options:

1. Courier to your door: price varies according to destination (takes 2-4 working days, depending on the city where you stay and has a tracking number)
2. Post office to Post-office – To any city in South Africa: (takes 5-7 working days and has a tracking number)
3. Postnet to Postnet: R99 (takes 2-5 working days and has a tracking number)
If you choose this option just make sure there is a Posnet in your city.

How do I track a parcel?
Click on the tracking link appropriate to your shipping method under the Home menu at the top of our website. Enter your tracking number and you would be able to know exactly where your package is at that moment.

Is there a phone number?
Due to our high volume of orders and to be able to provide a fast service to all our clients we do not provide an office number.
The fastest way to contact us is by either sending us a message here or to our JESS GOODS SOUTH AFRICA Facebook page:
http://www.facebook.com/JESSGOODSSOUTHAFRICA
Alternatively you can send us a message to: info@jessgoodssouthafrica.co.za
Do not hesitate to ask if you have any further questions.

Warranty
In case that you encounter any problems with your order, we offer a 7 day warranty on all our products from date of receipt. Returns can only be accepted if the item with the problem is returned with the retail box intact and all its components included (Very Important: Clients are responsible for courier cost)

Returns & Exchange
In case that you encounter any problems with your order, we offer a 7 day warranty on all our products from date of receipt. Returns can only be accepted if the item with the problem is returned with the retail box intact and all its components included (Very Important: Clients are responsible for courier cost)
How do I get the free Christian gift?
At checkout please request your FREE Christian gift in the “ORDER NOTES” box. Subject to availability.
Can I buy if I don’t have a credit card?
Yes, you can do an EFT (Electronic fund transfer) or a FNB bank ATM deposit. No need to have a credit card.
Can I pay with my credit card online?
Yes, you can. Just choose the appropriate option at checkout.

Bulk orders
Please message us if you are interested in purchasing in bulk (more than 5 pieces) and we would be able to offer you the appropriate discounts. Discounts would depend on the number of pieces per product purchase. The more pieces the more discount.

Have you got a Facebook page?
Yes, you can follow us on Facebook at: www.facebook.com/JESSGOODSSOUTHAFRICA

Are there any client’s reviews?
Yes, we have plenty. Please check our client’s reviews and testimonials at: https://web.facebook.com/JESSGOODSSOUTHAFRICA/reviews/

Covid-19 – Delivery during lockdown
Feel free to place your order as we are open and offer fast delivery to your door since the 15th of May 2020 (according to SA Government regulations) Happy shopping!

Can I pay with cash?
If you only have cash – you can do a CASH ATM deposit at any ATM.

Where is our store located?
Our store is an online stop (no physical shop) located in Somerset West, Western Cape, South Africa and we offer delivery to anywhere in South Africa. You can choose from our delivery choices at checkout.

Terms and conditions
Welcome to Jess Goods South Africa! We offer our best services to you subject to the notices, terms, and conditions set forth in this agreement (the “Agreement”). Jess Goods South Africa reserves the right to change this site and these terms and conditions at any time.
Accessing, browsing, or otherwise using the site indicates your agreement to all the terms and conditions in this agreement. Please carefully read this agreement before proceeding.
Under this agreement, the payment processing services for goods and/or services purchased on this website are provided by Jess Goods South Africa, depending on the type of payment method used for the purchase of the goods and/or services
Use of Site
You represent and warrant that you are at least 18 years old or visiting the Site under the supervision of your parents or guardian. You will be solely responsible for all access to and use of this site by anyone using the password and identification originally assigned to or by you when creating your account, whether or not such access to and use of this site is actually authorised by you.
Reviews and Comments
Except otherwise provided elsewhere in this Agreement or on the site, anything that you submit or post to Jess Goods South Africa, including, without limitation, ideas, know-how, techniques, questions, reviews, comments, and suggestions (collectively, “Submissions”) will be treated as non-confidential and non-proprietary, and by submitting or posting, you agree to irrevocably license the entry and all IP rights related thereto (excluding the moral rights such as authorship right) to jessgoodssouthafrica.co.za without charge and jessgoodssouthafrica.co.za shall have the royalty-free.
You shall not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead Jess Goods South Africa or third parties as to the origin of any Submissions or Content. Jess Goods South Africa may, but shall not be obligated to remove or edit any Submissions (including comments or reviews) for any reason.
All text, graphics, photographs or other images, button icons, audio clips, logos, slogans, trade names or word software and other contents on the website of Jess Goods South Africa (collectively, “Content”), belongs exclusively to Jess Goods South Africa or its appropriate content suppliers. All rights not expressly granted are reserved by Jess Goods South Africa. Violators will be prosecuted to the full extent of the law.

Order Acceptance
Please note that there may be certain orders that we are unable to accept and must cancel. Both parties agree that, following order dispatch, transportation is the sole responsibility of the third-party logistics company. During this stage, full ownership of the product(s) belongs to the buyer; all associated liability and risks during transportation shall be borne by the buyer.
Pricing
Jess Goods South Africa reserves the right to change prices at any time, but not once your order has been paid for.
Links
This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that Jess Goods South Africa is not responsible for the operation of or content located on or through any such site.
Shipping Methods and Delivery Time
Jess Goods South Africa offers different shipping methods. You can choose your preferred shipping method on the Order Information page during the checkout process.
*Important Notes: Total Delivery Time = Processing Time + Shipping Time
Processing time 1-2 business days normally
Shipping time 1-10 business days (Depending on your preferred delivery method)
Packages will only be sent after full payment reflects in our bank account. EFT might take up to 2 working days to clear. Once the payment has cleared your package will be dispatched.
Be aware that each delivery option has a different average shipping time, from 1-2 days to up to 10 business days. Be aware of this when making your choice among shipping methods.
Return & Refund
In case that you encounter any problems with your order, we offer a 7 day warranty on all our products from date of receipt. Returns can only be accepted if the item with the problem is returned with the retail box intact and all its components included. Very important: The Buyer would be responsible for courier cost back and forth.
Intellectual Property Claims
Declaration of rights
(I)All information on this website (except specified information source or information input by the other party) including but not limited to text representation and combination, icons, decorative, graphics, colour, layout design, data are owned to this website and related rights alone or shared, or are authorized to use. And all these are protected by copyright law and trademark law and other relevant international agreements and international conventions on intellectual property rights that South Africans have access to.
(II)All works on our website (not including interactive services) may not be copied, linked, illegally used or reproduced, in any way be used to establish mirror sites, or in any other way be utilised by any individual or organisation for any gain. Otherwise, this website will resort to the legal means to pursue the tort liability.
(Ⅲ) Any natural person, institution or organization shall not be allowed to lay malicious or unfounded complaints against JESS GOODS SOUTH AFRICA for infringing on intellectual property rights for the purpose of malicious intent. JESS GOODS SOUTH AFRICA reserves the right to pursue legal action against slander and defamation, and investigate the legal responsibility of malicious complaints.
(IV) This website has put in place reasonable measures and steps to protect intellectual property rights and interests of holders. If any picture, description, advertisement, or commodity is found to violate human rights or intellectual property rights, the holder should issue a “Notice of rights” to this website so that we can investigate. In appropriate circumstances, we will prevent or remove illegal content or advertising according to the relevant laws and regulations of the government. For this, please be sure to provide us the corresponding right and proof of identity.
You can send us an e-mail in our contact section.
Disclaimer
(I) JESS GOODS SOUTH AFRICA cannot be held liable for any losses due to hacker activity, computer virus invasion or attack, or the temporary closure of Internet business caused by government regulation. This site is irresponsible for the leakage of personal information caused by other sites linked to this site and any legal disputes and consequences resulting from this.
(II) The site shall announce in advance any foreseeable interruption or suspension of service for maintenance or system upgrade. JESS GOODS SOUTH AFRICA is not responsible for any inconvenience caused during suspension of service, and will seek to keep downtime to a minimum.
(III) The users of this website shall be responsible for any consequences of the violation of the relevant laws in violation of the provisions of this statement.
(IV) Any issue not covered by this statement shall refer to relevant laws and regulations of South Africa. When the statement is in conflict with the relevant laws and regulations, the national laws and regulations shall prevail.
(V) JESS GOODS SOUTH AFRICA reserves the right to explain this statement in the scope of the law, and has the right to amend this statement at any time.